Job Description

Be part of the team safeguarding businesses from payment fraud and financial crime.

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At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you'll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.

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Overview

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This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

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Responsibilities

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- Responding to level 1 and 2 product support issues via support tickets in Zendesk
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- Investigating and replicating support issues that are raised and raising Jira tickets when necessary
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- Testing of the software in preparation of new releases
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- Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
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- Manage batch email process using our internal support system
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- Adhere to the Eftsure Company Values.
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Experience & Qualifications

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- IT degree or similar experience
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- A minimum of 1-2 years-experience in a similar customer-facing Support role.
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- Experience working in a dynamic, fast-paced and versatile role.
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Skills

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- Understanding of Excel, HTML and CSS
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- General MS Office products
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- Excellent verbal and written communications skills
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- Personable and able to build solid relationships
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- Innovative and creative
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- Excellent attention to detail
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- Confident
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- Adaptable and versatile
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- Resilient
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- Self-motivated with the ability to work autonomously and as part of a team
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- Problem Solving
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Some of the perks

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- Floating Cultural Holidays
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- A day off to support a charity of your choice
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- Annual wellness reimbursement
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- Flexible working arrangements to help you maintain work-life balance
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If this sounds like the perfect fit for you, we'd love to hear from you! Join us at Eftsure and be part of a team that's making a real difference in the B2B payments world.

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A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

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📌 Customer Support Analyst (New South Wales)
🏢 Eftsure
📍 New South Wales