Job Description

Join to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd

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Join to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd

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Harrison McMillan Pty Ltd provided pay range

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This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$40.00/hr - A$70.00/hr

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Direct message the job poster from Harrison McMillan Pty Ltd

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Recruitment Partner || Tech || Software Development || Data || Testing

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A reputable brand within the South Australian market is looking for a proactive Service Desk Analyst to join their IT team, providing first-class technical support to their users and ensuring smooth day-to-day operations to continue their commitment to delivering exceptional IT support and solutions that empower our teams and enhance operational efficiency.

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About the Role

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As a Service Desk Analyst, you will be the first point of contact for IT support requests, assisting users with technical issues, troubleshooting, and service requests. You will play a key role in maintaining system performance, improving user experience, and supporting the overall IT strategy.

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Key Responsibilities:

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- Provide timely first-line support to internal users via phone, email, and ticketing system.
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- Troubleshoot and resolve hardware, software, and network issues.
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- Escalate complex incidents to appropriate IT teams while maintaining communication with users.
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- Maintain and update IT documentation, knowledge base, and asset records.
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- Assist with onboarding and offboarding of users, including account setup and access management.
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- Monitor system performance and report recurring issues to IT management.
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- Support IT projects and initiatives as required.
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About You:

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- Proven experience in a Service Desk or IT support role.
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- Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.
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- Basic understanding of networking, Active Directory, and IT security principles.
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- Excellent problem-solving, communication, and customer service skills.
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- Ability to prioritise tasks and manage multiple requests in an environment that is constantly changing
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Why Join Us?

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- Work in a collaborative, supportive, and dynamic IT team.
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- Gain exposure to a wide range of technologies and systems.
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- Opportunities for professional development and training.
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- Competitive hourly rate is available
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If you are enthusiastic about IT support and delivering excellent service, we would love to hear from you.

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Seniority level

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Seniority level

Associaten

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Customer Servicen

Industries

IT Services and IT Consultingn

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📌 Service Desk Analyst (South Australia)
🏢 Harrison Mcmillan
📍 South Australia