Job Description

Accounts Receivable Customer Service Officer - Call Centre

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Accounts Receivable Customer Service Officer - Call Centre

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Get AI-powered advice on this job and more exclusive features.

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DIXON APPOINTMENTS | Recruitment Agency provided pay range

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This range is provided by DIXON APPOINTMENTS | Recruitment Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$40.00/hr - A$40.00/hr

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- 3-month contract, starting 7th July
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- 2 weeks of paid training provided
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- Full-time, Monday to Friday | Onsite in Blackburn
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Company:

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Dedicated to providing world-class, patient-focused mobile and emergency healthcare to the Victorian community, ensuring accessible care outside traditional hospital settings.

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Role:

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As an Accounts Receivable Customer Service Officer, you'll play a key role in supporting our billing and debt resolution services within a busy call centre environment. You'll handle customer enquiries, review billing disputes, and support service fee collections-all while delivering high-quality, empathetic service.

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Responsibilities:

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- Manage a high volume of inbound and outbound calls
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- Deliver excellent customer service and identify appropriate solutions for outstanding debt
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- Review and assess individual customer circumstances to ensure accurate billing
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- Handle accounts receivable and collections tasks
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- Manage a portfolio of customer accounts to support timely resolution of service fees
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- Raise and follow up on billing or collection queries
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- Perform general administrative duties as required
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About you:

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- Proven customer service experience, ideally in high-volume or call centre environments
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- Strong communication skills - both verbal and written
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- Empathetic, calm under pressure,



and able to think on your feet
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- Detail-oriented with high accuracy and quality control
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- Able to manage sensitive situations with discretion and professionalism
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- Comfortable working independently and hitting performance targets
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- Proficient in Microsoft Office (Excel, Word, MS Teams)
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- Organised, adaptable, and proactive
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The Next Step:

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To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities.

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Reference number: NB77399

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Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

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Seniority level

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Seniority level

Entry leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Customer Servicen

Industries

Telephone Call Centersn

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Referrals increase your chances of interviewing at DIXON APPOINTMENTS | Recruitment Agency by 2x

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📌 Customer Service Officer - Call Centre (Victoria)
🏢 Dixon Appointments | Recruitment Agency
📍 Victoria