Healix is expanding its APAC Medical Assistance team in Melbourne, creating a brand-recent senior role to coordinate medical and travel assistance solutions for travellers in need. The Senior Assistance Coordinator will act as a go-to person for the team, providing guidance, monitoring cases, and escalating issues as needed, while delivering calm, customer-focused support.
The role emphasizes empathy, high-energy problem-solving and strong communication, with shifts across early, middle and late