Job Description

Location: Perth, Western Australia, Australia

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ServiceNow/ITSM Specialist

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Verse Perth, Western Australia, Australia

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This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$120,000.00/yr - A$135,000.00/yr

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Direct message the job poster from Verse

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Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group

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We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‐on, all‐rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.

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You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.

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Key Responsibilities

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- Administer, configure, and support the ServiceNow ITSM platform
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- Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
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- Develop workflows, business rules, catalog items, forms, and dashboards
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- Support integrations with other enterprise systems
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- Maintain data quality, particularly across CMDB and service catalogues
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- Act as a subject matter expert for ITSM processes and ServiceNow best practices
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- Collaborate with IT teams, vendors,



and business stakeholders
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- Provide user support, troubleshooting, and platform optimisation
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- Contribute to continuous service improvement initiatives
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Skills & Experience

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- Proven experience working with ServiceNow ITSM in a hands‐on role
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- Strong understanding of ITIL processes and service management frameworks
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- Experience with ServiceNow administration, configuration, and customisation
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- Experience with reporting, dashboards, and performance metrics
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- Ability to work across technical and non‐technical stakeholders
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- Self‐starter with strong problem‐solving skills
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Desirable (Nice to Have)

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- ServiceNow certifications (CSA, CIS-ITSM or similar)
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- Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
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- Experience in enterprise or regulated environments
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- Exposure to Agile or DevOps ways of working
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Why Join Us?

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- Work in a varied, hands‐on role with real ownership of the platform
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- Opportunity to influence ITSM maturity and best practice
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- Supportive team environment with ongoing learning opportunities
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- Competitive salary and adaptable working arrangements
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Seniority level

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Mid‐Senior level

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Employment type

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Full‐time

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Job function

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Information Technology

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📌 ServiceNow/ITSM Specialist (Perth)
🏢 Verse
📍 Perth