Datacom is seeking an experienced CX Technology Consultant to guide enterprise and government clients through CX and CCaaS transformation journeys. You will advise on AI-enabled contact centre solutions, across Genesys Cloud, NICE CXone, Twilio Flex, and Amazon Connect, and help translate business needs into scalable technical designs.
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You will engage stakeholders, develop strategic roadmaps, and implement AI-driven improvements to drive better customer outcomes and reduce cost to serve, while