Job Description

Exciting Opportunity for Customer Engagement Specialist in Melbourne

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Are you passionate about building strong client relationships and driving impactful engagement strategies within the Financial Services Industry?

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We are seeking a energetic Customer Engagement Specialist to join our client's team on a 12-month contract with the potential for extension.

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You will play a key role in shaping meaningful connections with clients, colleagues, and industry partners while supporting innovative initiatives across banking and insurance sectors.

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What You Will Do:

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- Collaborate with sales teams to develop and implement strategic engagement plans for key accounts within the Financial Services Industry.
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- Organise and manage impactful industry events, client roundtables, and networking activities, ensuring smooth logistics and stakeholder coordination.
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- Work closely with marketing and subject matter experts to craft compelling messaging and targeted campaigns tailored to the Financial Services Market.
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- Lead internal communication activities such as town halls, newsletters, and social media to foster a connected and informed team.
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- Prepare executive-level presentations and client engagement materials that effectively communicate value propositions and support sales efforts.
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- Provide sales enablement tools and reusable assets to enhance client conversations and drive deal progression.
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Required Skills:

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- Experience in customer engagement, marketing, event management or a similar role within Financial Services, especially banking or insurance.
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- Proven ability to manage multiple projects in a quick-paced, stakeholder-intensive environment.
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- Strong project management, communication and stakeholder engagement skills.
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- Ability to create engaging content and campaigns across multiple channels.
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- Knowledge of industry-specific client engagement tools and CRM systems.
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- Proficiency in digital platforms and social media management.
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- Demonstrated success in organising large scale events or industry forums.
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- Strong experience in customer engagement or marketing roles within Financial Services.
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Other Requirements:

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- Based in Melbourne with the ability to attend meetings and events as required.
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- Willingness to travel occasionally for client or industry events.
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- Competence with Microsoft Office Suite and social media platforms.
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📌 Customer Engagement Specialist (Victoria)
🏢 Paxus - Technology + Digital Talent
📍 Victoria