Job Description

1. Customer Relationship & Project Management

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Act as the primary local point of contact for customers in Australia.

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Build solid and trusted relationships with key customer stakeholders. Attend regular operational, technical, and executive follow-up meetings with customers.

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Coordinate project governance and ensure agreed milestones are achieved. Monitor project progress, identify risks, and proactively drive mitigation plans.

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Ensure customer satisfaction throughout the complete project lifecycle. Coordinate activities between customer teams and internal departments.

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2. Business Requirements & Product Coordination

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Work closely with customer business and technical teams to understand evolving requirements.

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Gather, analyses and document business needs related to our REXI and MEXI platforms. Translate customer feedback into structured product requirements.

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Prioritize new functionalities together with Product Management. Participate in product roadmap discussions representing customer interests.

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Validate that delivered functionalities meet customer expectations. Identify opportunities to improve products, services and operational processes.

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3. Technical Coordination

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Serve as the local technical liaison between customers and engineering teams.

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Understand customer architectures and operational environments. Support discussions involving:

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- Mobile telecommunications
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- Fixed telecommunications
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- Network operations
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- Assist customers during technical workshops and solution reviews.
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- Facilitate issue escalation when necessary.
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- Coordinate testing, validation and deployment activities together with Spain-based teams.
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4.



Internal Communication & Cross-functional Coordination

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Maintain continuous communication with teams located in other International Location

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Ensure accurate transfer of customer requirements to:

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- Product Team
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- Services Team
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- Commercial Team
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- Project Delivery Team
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- Produce clear meeting minutes, action plans and progress reports.
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- Keep all stakeholders aligned on priorities, risks and delivery status.
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5. Service Development

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Collaborate with customers to define new service offerings. Identify opportunities to improve delivery methodologies.

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Support the creation of implementation plans for new services. Participate in defining operational procedures and service documentation.

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Work with delivery teams to ensure successful service adoption.

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6. Business Development ( Farming initiatives)

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Beyond project delivery, this role will actively contribute to the growth in adjacencies in the account .

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Responsibilities include:

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- Identify upselling and cross-selling opportunities within existing customers.
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- Develop new opportunities inside Customer Business and other existing accounts.
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- Build relationships with prospective telecommunications operators, service providers and enterprise customers.
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- Generate new leads through direct engagement and networking.
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- Collaborate with strategic partners to identify joint business opportunities.
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- Support commercial negotiations and proposal preparation.
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- Participate in industry events, conferences and customer meetings.
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- Maintain an active pipeline of new business opportunities.
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- Provide regular market intelligence regarding competitors, customer needs and industry trends.
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📌 Senior Manager - Tech Project Manager role (OSS/BSS) Sydney (New South Wales)
🏢 Tata Communications Transformation Services (TCTS)
📍 New South Wales