Job Description

We're looking for a Senior QA Analyst who takes pride in quality, thrives on finding edge cases, and enjoys making sure our contact centre platform works exactly as intended - while helping others understand what's changing. This is a hands-on role with added leadership: you'll own testing for major features, influence scope and acceptance criteria, and champion quality across the team.

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What you'll do:

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- Lead QA efforts for major features, from planning through to release
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- Create and execute clear test cases, test plans, and exploratory testing
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- Surface risks early and influence requirements, sequencing, and acceptance criteria
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- Log detailed, reproducible bugs and drive them through to resolution
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- Coordinate and support UAT, ensuring release readiness is well communicated
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- Collaborate with developers, product, and design throughout the lifecycle
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- Contribute to both customer-facing and internal documentation
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- Champion improvements in QA processes, tooling, and practices across the team
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What you'll bring:

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- At least 4 years of QA or software testing experience, ideally in agile teams
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- Strong knowledge of manual testing, exploratory testing, and QA best practices
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- Experience with issue tracking and documentation tools (e.g. Jira, Confluence)
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- Technical understanding of web applications, APIs, HTTP requests/responses, and status codes
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- Excellent written communication and attention to detail
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- Organised, methodical, and comfortable juggling competing priorities
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- Solid collaboration skills - able to influence and work cross-functionally
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Nice to have:

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- Experience testing complex SaaS/web apps, distributed systems, or cloud platforms
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- Familiarity with contact centre tech (Amazon Connect, CX platforms, telcos)
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- Hands-on use of tools like Postman, Fiddler, or similar
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- Contributions to internal help guides or support content
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- Certifications such as ISTQB, CSTE, or AWS
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Why CloudWave:

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We're a fast-growing, VC-backed Aussie tech company building tools that make customer experience better. We value accuracy, documentation, and collaboration - and we're passionate about making complex systems simple to use. At CloudWave, quality isn't just a step before release; it's a culture ...

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📌 Senior Quality Assurance Analyst (New South Wales)
🏢 Cloudwave
📍 New South Wales