Job Description
About the Company
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Davidson has partnered with a global energy leader, focused on renewable energy.
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About the Role
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As the Desktop Support Analyst, you will be responsible for providing outstanding Level 1 and Level 2 support across hardware, software, and network environments.
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Key responsibilities:
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- Act as the first point of contact for service desk tickets, triaging issues and managing escalations.
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- Provide hands-on support for desktops, laptops, mobile devices, and other ICT equipment.
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- Maintain and troubleshoot Microsoft environments including Azure, Office 365, Active Directory, SCCM, SharePoint/OneDrive, Teams, InTune, and WSUS.
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- Assist with onboarding new starters and create user guides and documentation.
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- Collaborate with global IT teams and third-party providers to resolve complex issues.
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About You
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- Minimum 3 years of prior experience in a similar role
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- Tertiary qualification in IT or related field (highly desirable).
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- Strong communication skills and customer-focused approach.
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- Experience in ITIL environments and Microsoft Windows support.
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- Knowledge of Office 365 administration, Active Directory, DNS/DHCP, SCCM, and networking.
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- Exposure to VMware, CrowdStrike, and service desk tools like Manage Engine.
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- Familiarity with EUC fleet management and cyber security practices.
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- Able to commit to full-time in the office for the first couple of weeks
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The Benefits
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- Full-time role based in Sydney CBD
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- Healthy salary package
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- Prospect to work with modern technologies and global IT teams.
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- Collaborative environment with a focus on continuous improvement.
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Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on
[email protected], quoting reference JN -022026-42563. Want to know more about Davidson? Visit us at www.davidsonwp.com
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📌 Desktop Support Analyst (New South Wales)
🏢 Davidson
📍 New South Wales