Job Description

IT Support Engineer (Level 2)

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MSP · Microsoft 365 · Azure · Intune · Entra ID · Cybersecurity · Windows Server · Networking

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This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team workplace.

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The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.

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The role is primarily support-focused with some project involvement across cloud, security and infrastructure.

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Location: Canberra

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Position: Full-time, Permanent

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Salary: Up to $100,000 + Super

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Work arrangement: Office-based with flexibility over time

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Other requirements: Full Australian working rights

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WHO ARE WE?

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We're a National MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and modern workplace technology.

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WHAT WILL YOU BE DOING?

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- Resolving escalated Level 2 technical issues across a diverse client base
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- Administering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDrive
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- Managing Microsoft Entra ID, Conditional Access, MFA and identity security
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- Supporting and deploying Microsoft Intune, device compliance and endpoint management
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- Troubleshooting networking issues – firewalls, VPNs, DNS, DHCP, wireless and connectivity
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- Investigating and responding to cybersecurity alerts and incidents
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- Delivering Microsoft 365, Azure, migration and infrastructure projects
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- Administering Windows Server environments
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- Supporting client onboarding and technology upgrades
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WE NEED YOU TO HAVE...

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- Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDrive
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- Working knowledge of Microsoft Entra ID, Conditional Access and MFA
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- Experience with Microsoft Intune and endpoint/device management
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- Windows Server administration experience
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- Networking fundamentals – DNS, DHCP, VPNs, routing and firewalls
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- Good communication skills – you can work directly with clients and explain things clearly
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- A proactive attitude and willingness to take ownership of issues through to resolution
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- MSP experience or exposure to multi-client environments (highly regarded)
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IT'S NICE TO HAVE...

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- Microsoft Defender and security product experience
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- Exposure to Azure administration
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- PowerShell scripting
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- Experience with backup and disaster recovery solutions
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- Any Microsoft certifications
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- Experience delivering projects or contributing to migrations and infrastructure upgrades
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KEY SKILLS: L2 Engineer · MSP · Microsoft 365 · Exchange Online · Intune · Entra ID · Conditional Access · Azure · Windows Server · Networking · Cybersecurity

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📌 Information Technology Support Engineer (Canberra)
🏢 Searchability
📍 Canberra