Job Description

Southern Cross Education Institute (SCEI) and Southern Cross Education Institute – Higher Education (SCEI-HE) have been delivering nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018).

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With over 20,000 graduates, we are proud to prepare job-ready professionals in Community Services, Early Childhood, Nursing, Aged Care and Pathology. Our graduates are making a real difference across hospitals, aged care facilities, childcare centres and community organisations throughout Australia.

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We deliver programs from Certificate III through to master's degrees across our campuses in Victoria and South Australia, with Queensland expansion on the horizon.

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Our continued growth is driven by our people, and we are looking for someone who shares our commitment to student success and service excellence.

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This is a dynamic dual-role position combining frontline reception duties with meaningful student support responsibilities.

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Receptionist / Student Support Officer

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If you enjoy working with people, thrive in a structured environment and want to contribute to student success, this role is for you.

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Key responsibilities

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- Be the first point of contact for students and visitors
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- Create a welcoming and qualified campus environment
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- Support student welfare, engagement and administrative processes
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- Manage phone, email and in-person enquiries
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- Maintain reception operations and office organisation
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- Coordinate mail, couriers and supplies
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- Maintain accurate student records and documentation
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- Issue student certificates and provide administrative support
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- Follow up with students requiring academic support
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- Provide guidance on academic and personal matters
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- Conduct orientation sessions and gather student feedback
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- Liaise with trainers and management to resolve concerns
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- Coordinate counselling referrals where required
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- Organise social activities to foster an inclusive campus culture
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Qualifications

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- Minimum one year of experience in reception, administration or student services
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- Strong communication and interpersonal skills
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- Professional, reliable and empathetic
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- Confident with technology and adaptable to new systems
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- Highly organised with strong attention to detail
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- Comfortable working in a multicultural environment
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📌 Receptionist / Student Support Officer (Victoria)
🏢 Southern Cross Education Institute
📍 Victoria