Job Description

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Eltham.

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What You'll Do

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- Ensuring the smooth day to day operations of the customers operations.
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- Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues.
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- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
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- Taking ownership of day‐to‐day technology issues and dealing with external 3rd party organisations.
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- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high‐performance work environment.
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- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
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- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
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- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
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- Ensure adherence to company policies, procedures, and security protocols in all support activities.
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- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
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- Identify and implement process improvements to streamline operations.
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- Collaborate with other departments to deliver the best quality solutions.




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What You'll Bring

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- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices — even with your own family's devices.
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- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
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- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
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- A positive attitude and can‐do mindset, fostered by your proven track record of helping others resolve technical issues.
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- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
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- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out‐of‐the‐ordinary circumstances.
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Advantages

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Why You'll Love Working Here:

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost‐price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 Desktop Support Officer (Education) (Nhill)
🏢 Centorrino Technologies
📍 Nhill