Job Description

Description

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Business Analyst (Fixed-term Contract)

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Location: Melbourne CBD / Hybrid

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Salary: Up to 140K + Superannuation

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A well-known, customer-facing organisation is investing in major strategic initiatives across its consumer portfolio. This is a chance to join a values-led team delivering meaningful change across business and technology.

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We're looking for an experienced Business Analyst to join a Consumer function on a max-term contract. You'll partner across business and technology teams to define requirements, shape solutions, and support delivery of business-critical initiatives that improve customer experience and operational effectiveness.

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- Partnering with stakeholders across business and technology to gather, validate and prioritise requirements
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- Translating complex needs into clear requirements, user stories and analysis artefacts
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- Facilitating workshops, interviews, walkthroughs and discovery sessions
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- Documenting as-is / to-be processes, including solid process mapping (BPMN)
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- Supporting delivery teams through solution design, business readiness, testing and implementation
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- Proactively identifying process improvement opportunities and driving outcomes
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- 5+ years' experience as a BA across technology and transformation initiatives
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- Strong stakeholder management, facilitation, negotiation and communication skills
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- Demonstrated capability in requirements elicitation, analysis and documentation
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- Experience with user story mapping and persona-based requirements gathering
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- Knowledge of BABOK tools/techniques (highly regarded)
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- Comfort using AI-enabled tools to support BA activities (desirable/advantage)
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- Experience in Telecommunications / Energy / Power / Gas / Electricity
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- Exposure to Telecommunications BSS
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- Background in large-scale enterprise and/or customer-facing environments
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- Agile delivery experience across cross-functional product teams
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📌 Business Analyst - FTC (Victoria)
🏢 Talenza
📍 Victoria