Job Description

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

n

About the Role

n

You'll be the first point of contact when clinicians, lab teams, or hospital IT hit a snag with our laboratory and healthcare systems - investigating, troubleshooting, and making sure the fix sticks. The Application Specialist engages with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution, clear documentation, and strong communication throughout.

n

On any given day, you might be replicating a defect reported by a hospital lab, walking a clinician through a workaround, or documenting requirements for the next release.

n

Key Responsibilities

n

n
- Provide high-quality customer service and technical application support.
n
- Investigate and replicate reported defects, and document findings for the development team.
n
- Troubleshoot issues and provide solutions for existing applications.
n
- Maintain detailed documentation and updates within the service desk ticketing system.
n
- Work with internal and external stakeholders to gather and document business and non-functional requirements.
n
- Take ownership of assigned service tickets through to resolution.
n

n

About You

n

Essential

n

n
- Degree or tertiary qualification in Information Technology, Business Administration, Applied Science,



or a related discipline.
n
- Hands-on experience with laboratory or clinical systems, such as LIMS or EMR.
n
- Experience in application support or technical support environments.
n

n

Desirable

n

n
- Experience using service desk or development tools such as Jira and Confluence.
n
- Previous experience in the health sector.
n
- Genuine interest in using AI tools to support troubleshooting and streamline day-to-day workflows.
n

n

Personal Attributes

n

n
- Ability to manage multiple priorities in a fast-paced technical support environment.
n
- Solid communication skills and the ability to work under pressure.
n
- Proactive and collaborative team player.
n
- Highly customer-focused with a commitment to service excellence.
n
- Operates with integrity, tact, diplomacy, and empathy when working with stakeholders.
n

n

Join Today!

n

At Magentus, we live our values every day:

n

n
- One Team – We collaborate and support each other.
n
- Constant Evolution – We embrace change and keep improving.
n
- We Care – About our people, our customers, and our impact.
n
- Make A Difference – We're here to create real, positive change.
n
- Trust – We do what we say and act with integrity.
n

n

What's in it for you:

n

n
- Flexible work options to support work-life balance.
n
- Learning and development programs to grow your career.
n
- A supportive, inclusive team culture.
n
- Opportunities to work across departments and expand your skills.
n
- A purpose-driven company where your work truly matters.
n

n

If you like solving puzzles that actually matter to patient care, we'd love to hear from you.

#J-18808-Ljbffr

📌 Application Specialist (Queensland)
🏢 Magentus
📍 Queensland