Job Description

Responsibilities

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Provide after hours call out assistance and call back availability when rostered on duty.

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Conduct overnight field trips to service breakdowns, maintenance and customer support.

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Promote and sign up medium to long‐term customers under the Air Cover preventative maintenance plans.

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Provide customer support (internal and external) for the assigned equipment.

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- Complete all documentation and administrative requirements.
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- Pass sales leads onto sales staff.
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- Achieve weekly and monthly productivity targets.
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- Ensure company owned equipment and premises are kept in a clean, presentable and serviceable condition.
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- Train, support, coach and mentor new and existing colleagues.
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Breakdown, Maintenance & Repair

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- Install, repair and maintain the range of compressors.
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- Co‐ordinate, support and run day‐to‐day operations of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
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- Carry out technical preventative maintenance and general service work.
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- Ensure that sites where servicing is performed are left clean and tidy.
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Health, Safety & Environment

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- Conduct risk assessment and ensure the working environment is safe at all times.
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- Ensure that activities conducted are safe and do not harm self or other employees or customers.
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- Maintain safety compliance with relevant legislation and regulations.
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- Eliminate risks in the working workplace by conducting housekeeping and working with the customer's line manager to eliminate or mitigate hazards before commencing work.
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- Promote and support reporting of incidents such as near miss, accident or equipment damage using the reporting system.
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- Participate in and conduct safety audits for assigned areas.
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Reporting

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- Submit all risk assessments and Job Safety Analysis within 48 hours of completion.
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- Submit timesheets daily of hours worked, work conducted, location and job number.
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Other Responsibilities As Assigned Or Required

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Key Competencies

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- Knowledge of compressors or similar is essential.
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- Ability to converse and communicate technical and product information to customers internal and external.
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- Intermediate computer skills (Word, Excel & PowerPoint).
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- Demonstrated analytical and problem‐solving skills.
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- Problem solving and able to determine root cause.
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- Organised self‐starter.
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- Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
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📌 Field Service Tech (South Australia)
🏢 Ingersoll Rand
📍 South Australia