Job Description

About the job TIM Engineer / Desktop Support Engineer

n

Roles and responsibilities:

n

n
- Build and configure laptops as per standard specifications
n
- Troubleshoot application and OS issues faced by employees of the Respondent
n
- Take actions as advised by the Manager related to IT policies
n
- Update Antivirus and Windows patches
n
- Communicate with employees regarding updates on service requests/allocation of laptops
n
- Allocate/deallocate assets in CMDB
n
- Ensure all laptops/desktops are working properly
n
- Respond to service issues on time
n
- Respond to user tickets regarding hardware, software installation; manage end-user IT equipment
n
- Send/ship IT hardware to users
n
- Set up computers/endpoints and install software for various applications and programs
n
- Provide technical support across the company (in person or over the phone/remote) regarding any operating system issues
n
- Keep track of the number of laptops/desktops in the store
n
- Provide physical support to the core Technical team in the server room
n
- Serve as the first point of contact for the customer seeking technical assistance
n
- Direct unresolved issues to respective teams
n
- Inventory management of all IT assets
n

n

Candidate specifications:

n

n




- Relevant qualifications preferred; ITIL V3 Foundation, MCSA certified
n
- Candidate without certifications but able to demonstrate exceptional knowledge and skills with a proven track record may be considered
n
- Pre-Requisite: Approximately 3 years of experience working in IT support operations with a multiplatform workplace (Windows, Cisco)
n
- Experience with contact center support will be preferred
n
- In-depth knowledge of Windows 10, Office 365, etc.
n
- Knowledge of troubleshooting multiplatform devices like laptops, phones, tablets, softphones
n
- Hands-on support to the core team in the server room; remote assistance
n
- Coordinate with the service desk, Tech M team, and client technical team for resolution
n
- Some experience with asset management
n
- Standard SOE deployment
n
- Troubleshooting using remote tools
n
- Basic knowledge of DNS, DHCP services
n
- Basic knowledge of Windows Server and Windows client
n
- Has experience working with ITIL processes: Incident Management
n
- Process-oriented; highly self-driven with minimal supervision
n
- Ability to operate well in a team-focused environment
n
- Good at handling stress and difficult situations
n

#J-18808-Ljbffr

📌 TIM Engineer / Desktop Support Engineer (Victoria)
🏢 Pyramid Global Technologies
📍 Victoria