Job Description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

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We are guided by our cultures & values, creating a outstanding place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

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Working at IKEA has its benefits and rewards:

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- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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- 24/7 access to our Employee Assistance Program for health and wellbeing support
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- 15% Co‐worker discount
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- Low-cost nutritious meals including complimentary drinks in our Co‐worker restaurant
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- Co‐worker uniform provided
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- Free Co‐worker parking
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- Bonus programme (where eligible)
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- Co‐worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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Additional Information:

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- This role is (Permanent Full Time, 76hrs/fortnight.
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- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
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About this work area

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As Shopkeeper your responsibilities will include, but are not limited to:

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- Optimise sales and profitability by taking ownership of the product range and consistently delivering IKEA commercial priorities and volume commitments.
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- Identify and act on commercial opportunities by responding to customer insights, monitoring competitor activity, and using supply and performance analysis to drive informed actions.
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- Support customers to buy with confidence by providing strong product knowledge, inspiration, and practical solutions tailored to their needs.
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- Partner with cross‐functional teams (including Fulfilment and Com‐In) to strengthen product availability, uphold merchandising standards, and maintain a full, inspiring, and well‐presented shop floor.
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- Build a high‐trust, high‐performance culture by encouraging open two‐way feedback, providing clear direction, and engaging co‐workers in achieving IKEA objectives.
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- Champion IKEA's sustainability and social responsibility commitments by embedding responsible practices into daily ways of working.
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As Shopkeeper you are and/or have:

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- Commercially minded and results‐driven, with a strong customer focus.
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- Proven experience working in a fast‐paced retail/commercial environment.
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- Demonstrated experience in a customer‐led business, delivering a positive end‐to‐end experience.
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- Skilled in active selling by understanding customer needs and recommending relevant solutions.
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- Genuine interest in people's everyday life at home and home furnishing.
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- Adaptable and flexible, with a positive approach to change.
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- Able to work effectively both independently and as part of a collaborative team.
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- Confident decision‐maker who takes initiative and acts with accountability.
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We need people like you

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At IKEA, work is so much more than a job. Come join us!

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📌 Shopkeeper (New South Wales)
🏢 Ikea
📍 New South Wales