Job Description

Job Description

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We are looking for a Guest Service Agent to assist with all guests' queries and check‐in/out procedures.

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- Assist with all guest queries and check‐in/check‐out procedures.
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- Ensure details of regular guests are updated in the Opera System.
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- Coordinate with Housekeeping for room information and lost property.
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- Maintain the daily worksheet and use the designated form.
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- Complete guest registration forms accurately and update computer records.
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- Ensure account postings are accurate and necessary paperwork is produced.
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- Conduct accurate cashiering balance at shift completion.
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- Follow Elysium standards for check‐in/check‐out processes.
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- Assist with guest luggage as required.
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- Handle complaints promptly and efficiently.
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- Participate in meetings and training sessions.
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- Operate the switchboard and provide the correct welcome to callers and guests.
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- Provide Guest Valet Parking as necessary.
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Qualifications

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- Customer service experience.
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- Exposure to systems (preferred Opera).
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- Open driver's license.
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- Ability to multi‐task and work in multiple areas of the Front Office department.
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Perks

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- 30% discount on food and beverage at Accor properties worldwide.
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- Generous accommodation discounts across 4,500+ properties in over 110 countries.
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- Career mobility across Accor's global brand portfolio.
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- 25% discount at the signature restaurant Cibaria & Bar Capri.
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- Immediate commencement.
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- Learning opportunities via Accor Academy and other training platforms.
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- Coverage available for a 7‐day roster.
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- Open to casual or part‐time employment.
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📌 Guest Service Agent (Casual & Part Time ) (Nambucca Heads)
🏢 Accor
📍 Nambucca Heads