Job Description

Mako's Health Club & Swim School – Hervey Bay, QLD

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Lead. Inspire. Grow.

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Mako's Health Club & Swim School is seeking an experienced, motivated and hands‐on Club Manager to lead our growing health club, swim school and wellness facility.

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This is an exciting opportunity for a passionate leader who thrives in a fast‐paced environment, enjoys developing high‐performing teams and is committed to delivering exceptional member experiences.

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As Club Manager, you will oversee the day‐to‐day operations of our facility while driving business performance, staff development and member engagement across multiple departments.

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About the Role

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Reporting directly to the Owners, you will be responsible for:

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- Leading, mentoring and developing a positive, accountable and high‐performing team.
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- Creating an energetic workplace culture focused on customer service, teamwork and continuous improvement.
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- Managing daily club operations to ensure smooth, efficient and skilled service delivery.
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- Staff recruitment, onboarding, training, performance management and rostering.
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- Achieving membership growth, retention and KPI targets.
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- Improving member engagement, satisfaction and overall club experience.
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- Monitoring business performance and implementing strategies to drive results.Maintaining exceptional presentation, cleanliness and facility standards.
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- Ensuring compliance with workplace health and safety, policies and operational procedures.
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- Managing administration, reporting and operational systems.
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- Working collaboratively with department leaders across Reception, Aquatics, Group Fitness, Kids Club and Café.
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- Supporting the continued growth and development of Mako's Health Club & Swim School.
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About You

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The successful applicant will demonstrate:

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- Previous experience in a Club Manager, Fitness Manager or Senior Leadership position.
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- Strong leadership and people management skills.
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- Proven experience achieving KPI and business performance targets.
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- Excellent organisational, communication and problem‐solving abilities.
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- Experience preparing and managing staff rosters.
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- A strong customer service focus with the ability to build lasting member relationships.
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- High attention to detail and excellent time management skills.
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- Confidence managing multiple priorities within a busy environment.
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- A positive, proactive and solutions‐focused attitude.
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Essential Requirements

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- Demonstrated experience working within the fitness industry.
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- Experience managing teams and day‐to‐day club operations.
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- Knowledge of gym operations and member management systems.
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- Understanding of aquatic operations, swim school programs or the aquatic industry.
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- Current First Aid and CPR Certification (or willingness to obtain).
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- Current Blue Card (or ability to obtain).
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Highly Regarded

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Applicants with the following experience will be highly regarded:

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- Experience working within a 24/7 fitness club or high‐volume membership business.
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- Previous experience managing aquatic facilities or swim schools.
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- Sales and membership growth experience.
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- Budget management and financial reporting.
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- Experience using fitness management software and rostering systems.
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Why Join Mako's?

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At Mako's Health Club & Swim School, we're more than just a gym—we're a community committed to helping people of all ages achieve healthier, happier lives.

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We offer:

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- A supportive leadership team.
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- Opportunity to make a genuine impact.
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- A diverse and rewarding workplace.
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- Career growth and professional development opportunities.
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- The chance to lead an exciting and expanding business with multiple service areas.
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If you're a motivated leader who is passionate about people, performance and creating exceptional member experiences, we'd love to hear from you.

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Apply now by submitting your resume and a cover letter outlining your experience and why you're the right fit to lead the Mako's team.

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📌 Club Manager (Fraser Coast Regional)
🏢 AUSactive
📍 Fraser Coast Regional