Job Description

Senior Client Services Representative (Full Time)

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The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

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This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.

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About You

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We're looking for someone who:

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- Has previous experience working within the animal care industry (essential)
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- Has a genuine passion for customer service and helping people
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- Communicates with empathy, professionalism, and confidence
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- Remains calm and organised in a fast-paced workplace
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- Has excellent attention to detail and administrative skills
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- Enjoys working collaboratively with a multidisciplinary team
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- Is confident managing multiple priorities simultaneously
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- Has strong computer literacy and experience with Microsoft Office programs
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Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.

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Current Roster

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This is a full-time position working a set rotating fortnightly roster (subject to change with notice):

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Week 1 – Day Shifts

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This roster includes one Saturday shift per fortnight.

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Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

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This roster includes one Saturday shift per fortnight.

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This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.

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The Opportunity

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A career at CARE will provide the successful candidate with:

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- Competitive remuneration commensurate with skill level and experience
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- Generous staff discounts on a range of hospital products and services
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Join a team where exceptional client care is just as important as exceptional patient care.

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📌 Senior Client Services Representative - CARE (Williamstown)
🏢 Centre for Animal Referral and Emergency (CARE)
📍 Williamstown