Account Manager/Customer Service Manager: Workwear/Fashion
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Account Manager/Customer Service Manager/Client Relationship Officer
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Our client is the leading workwear fashion specialist servicing national and international wholesale accounts. My client is a very well-established business, over 35 years. We are seeking a candidate with excellent experience, has long-term tenure in their career (5 years min preferred), able to work autonomously and who resides within a 30-minute radius from the very stylish offices in Eagle Farm.
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DUTIES INCLUDE:
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SALES/OUTBOUND
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Make outbound calls to appropriate sections of the database
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Use outbound calls as a tool to generate potential sales and increase customer spend as a result of relationship building
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Track potential sales opportunities regularly and ensure that appropriate follow-ups are carried out to assist in winning the business
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Identify potential areas of sales growth
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Provide information on specials and other recent products
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Raise awareness of products that the customer may not currently be purchasing as well as the potential for indents and/or future orders
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Establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers
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Problem solve any issues and report / provide feedback to management
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Contact every new account to establish a relationship and learn about their business
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Use the introductory phone calls to highlight appropriate products and potentially drive additional sales
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INBOUND CALLS
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Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries.
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Ensure all notes are entered into CRM after each call against the customer
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Manage customer complaints and escalation if further action is required.
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Identify sales opportunities and lodge all requests for quotes
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RECEPTION
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Ensure that all customers attending the showroom are looked after as required
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Manage all samples that are 'borrowed' from the showroom to ensure they are returned or ultimately invoiced out
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Ensure that one item of every style / colour is kept in the showroom and that all stock is neat, clean and labeled correctly
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Ensure that the showroom is maintained in a clean and tidy manner
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CRM DATABASE
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Record comprehensive notes of every customer interaction into the CRM database
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Create "Opportunities" in the CRM database as a record of all potential sales and follow up these opportunities regularly until the sale is closed
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Update the database and change details/contact information as required
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Our client provides an excellent working environment and has a very strong staff base (most have been with them for over seven years plus).