Senior ICT Service Desk Leader (Canberra)

Senior ICT Service Desk Leader (Canberra)

21 Aug
|
Australian Department of Parliamentary Services
|
Canberra

21 Aug

Australian Department of Parliamentary Services

Canberra

Australian Department of Parliamentary Services, Canberra, is recruiting for a PSL 6 ICT Service Desk Manager within the Digital Customer Services Branch. The role leads a team of 8‑10 analysts, overseeing operations to maximise service delivery and user satisfaction.

The successful candidate will apply ITIL practices, manage incidents and changes, and mentor staff while maintaining knowledge base documentation and SOPs.

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📌 Senior ICT Service Desk Leader (Canberra)
🏢 Australian Department of Parliamentary Services
📍 Canberra

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