Insights Manager | Strategic Banking & Customer Insights

Banking | Customer Experience | NPS | Strategic Research | Client Management

Join Australia's leading provider of business intelligence and market insights for the financial services industry, a consultancy trusted by major banking brands to turn complex data into strategic clarity. Combining deep sector expertise with high-quality research and consulting, they help clients improve customer experience, strengthen advocacy and make smarter commercial decisions.

This is an outstanding opportunity for an experienced researcher to step into a highly visible Insights Manager role, working closely with senior leaders across major banking accounts.

The Role

As Insights Manager, you'll manage strategic research programmes from brief through to delivery, developing a strong understanding of your clients' priorities, customer experience performance and competitive landscape.

You'll build trusted client relationships, translate complex findings into clear recommendations and ensure projects are delivered to a consistently high standard. You'll also mentor junior researchers, contribute to account development and help identify smarter ways of working through technology, AI and automation.

We're looking for someone who can bring:

- Financial Services Experience: Experience working across banking or financial services research, either within an insights consultancy or an in-house research, customer experience or strategy team.
- NPS & Customer Experience Knowledge:



A robust understanding of NPS, customer experience measurement and performance drivers, with the ability to connect findings to practical business action.
- Client Management: Confidence building relationships with stakeholders, understanding commercial challenges and providing thoughtful, relevant advice.
- Research & Insight Excellence: Strong end-to-end research skills, with the ability to interrogate data and turn complex analysis into compelling stories.
- Project & Team Leadership: Excellent organisation, the ability to manage multiple priorities and an interest in coaching more junior team members.
- Commercial Curiosity: A mindset that looks beyond the brief, identifies opportunities to add value and embraces new tools and approaches.

What's in it for you?

Join a business with an exceptional reputation in financial services research, working with some of Australia's most recognised banking brands and gaining exposure to strategically important customer programmes.

- 26 days' annual leave
- hybrid and flexible working arrangements
- clear opportunities for career progression

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

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📌 Insights Manager | Strategic Banking & Customer Insights (Melbourne)
🏢 Resources Group AU
📍 Melbourne