Job Description

Join the Cartel!

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At Fitness Cartel Health Clubs, we're more than a gym - we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

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The Role

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In this highly significant role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

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Key Responsibilities

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- Greet everyone & serve customers at both the front desk & café.
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- Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
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- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
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- Assist parents with booking their kids into Kid's Cartel where needed.
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- Learn about our supplement & apparel range to execute supplement & apparel sales to members.
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- Perform café duties, including using a coffee machine & making protein shakes.
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- Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
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- Perform opening & closing duties in a timely manner.
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- Follow directions,



prioritise & complete tasks in a timely manner.
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- Perform other related duties.
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What You'll Need To Succeed

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- Previous customer service experience with excellent communication skills.
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- A "can do" attitude with a thirst for learning & ambition for growth.
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- A passion for health & fitness & eagerness to work for the industry.
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- Be reliable, proactive, punctual, professional & well-presented.
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- Must mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory.,
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- Have a strong work ethic.
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- Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
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- Computer literacy & ability to learn new systems.
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- Communicate & uphold, policies & procedures of the business to customers and staff.
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- Hold a current First Aid & CPR Certificates (or willing to attain).
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- Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
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- Have Australian working rights.
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What We'll Offer You In Return

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- A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
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- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
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- Perks:
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- FREE gym membership to all Fitness Cartel locations.
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- Discounts on supplements, apparel, and café products.
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- Access to Merse Wellness Spas at discounted rates.
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- Work in state-of-the‐art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
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Note:

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Only candidates meeting our selection criteria will be contacted. No agencies please!

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📌 Receptionist - Carrara (City of Gold Coast)
🏢 Fitness Cartel Australia & New Zealand
📍 City of Gold Coast