Job Description

Your new company

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Our client is a well-established and growing pet care and boarding business dedicated to providing exceptional care for dogs and cats in a safe, comfortable, and professional environment. With a strong focus on customer service, animal welfare, and operational excellence, they are seeking an experienced Resort Manager to lead their Sunshine Coast facility and oversee the day-to-day operations of the resort.

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Your new role

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As the Resort Manager, you will be responsible for the successful operation of the facility, leading a team of animal care professionals while ensuring the highest standards of pet welfare, customer service, and commercial performance.

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Key responsibilities include:

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- Leading, coaching, and managing resort staff, including rostering, recruitment, onboarding, training, and performance management
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- Ensuring the health, wellbeing, and comfort of all animals through appropriate feeding, exercise, hygiene, and husbandry practices
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- Delivering exceptional customer service and creating positive client experiences to drive customer loyalty
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- Managing resort administration, including bookings, check-ins/check-outs, reporting, inventory management, and financial transactions
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- Monitoring budgets, labour costs, and operational performance to achieve business targets and KPIs
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- Coordinating veterinary care, medication administration, health monitoring, and incident reporting processes when required
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- Maintaining the presentation, cleanliness, safety, and operational readiness of the entire facility, vehicles, and equipment
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- Ensuring compliance with workplace health and safety requirements, company procedures, and animal welfare standards
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What you'll need to succeed

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You will be an energetic and people-focused leader who enjoys working in a fast-paced environment and takes pride in creating exceptional experiences for both customers and their pets. You will possess strong commercial acumen, excellent organisational skills, and a genuine passion for leading teams and delivering operational excellence.

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You will bring:

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- Previous leadership or management experience within animal care, hospitality, tourism, retail, accommodation, veterinary, or service-based environments
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- Demonstrated experience leading teams, managing performance, and building positive workplace cultures
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- Strong operational management skills, including rostering, workforce planning, budgeting, KPI management, and resource allocation
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- Experience overseeing customer-facing operations and delivering exceptional customer service outcomes
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- Strong administration and computer skills, with the ability to manage reporting, inventory, financial transactions, and day-to-day business operations
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- Financial awareness and experience managing labour costs, budgets, revenue targets, and operational expenditure
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- Excellent organisational and time management skills with the ability to prioritise competing demands
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- A proactive, hands-on management style and willingness to lead by example across all areas of the resort
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- Strong communication, problem-solving, and stakeholder management capabilities
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- Current driver's licence and the ability to occasionally assist with animal transportation and operational requirements as needed
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What you get in return

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Lead a well-established pet care facility in the beautiful Sunshine Coast region

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Enjoy a varied and rewarding management role combining operations, leadership, customer service, and animal care

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Join a supportive and passionate team committed to providing exceptional pet care

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Opportunity to make a genuine impact on business performance, team culture, and customer experience

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Competitive salary package and long-term career chance with a growing organisation

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📌 Resort Manager - Pet Kennel (Queensland)
🏢 Rashi Joshi
📍 Queensland