Job Description

Support high-quality Out-of-Home Care (OOHC) services through administration, compliance, and quality assurance. Work closely with Operations Managers, Therapeutic Specialists, and Case Workers to maintain accurate records, meet regulatory requirements, and improve service delivery.

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- Supportive and collaborative team
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- Purpose-driven work that makes a difference
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- Ongoing learning and development
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- Diverse and meaningful responsibilities
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- Adaptable and inclusive workplace
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Duties

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- Provide administrative support to Operations Managers and case work teams
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- Coordinate case planning, care team, cultural, and internal meetings
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- Maintain accurate client records and update case management systems
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- Audit files, review documentation, and monitor compliance requirements
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- Liaise with government agencies, families,



and internal stakeholders where approved
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Skills & Experience

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- Knowledge of OOHC standards and regulatory requirements
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- Strong administration, organisation, and record management skills
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- Experience with compliance, auditing, or quality assurance processes
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- Ability to manage confidential information with accuracy and discretion
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About the Company / Culture

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Join a values-driven organisation committed to delivering safe, high-quality care for children and young people. We foster collaboration, continuous improvement, and a supportive culture where your contribution helps strengthen outcomes for families and communities.

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📌 Case Work Support Officer (Tamworth)
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