Job Description

Early Start Australia – Eight Mile Plains QLD

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When you join Early Start Australia, you'll be part of an allied heath team that's in it together. A local team that's right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you'll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you'll continue to grow and build a meaningful career, your way.

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What you'll do at our Eight Mile Plains clinic:

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Client Administration & Care Coordination

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- Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
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- Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
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- Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
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- Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
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- Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans
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Operational Oversight & Systems Management

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- Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
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- Oversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
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- Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
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- Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data
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Compliance, Reporting & Quality Assurance

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- Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
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- Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
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- Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately
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Workplace Health, Safety & Organisational Responsibilities

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- Comply with and promote work health and safety, child secure environments, cultural competence, and emergency procedures
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- Actively participate in risk identification, assessment, and prevention activities
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- Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly
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What you'll bring:

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- Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
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- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalation matters as needed and maintain confidentiality
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- Ability to collaborate and communicate effectively with our leadership team, therapists and clients
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- Excellent in-person, telephone, email and PMS-based communication skills
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Qualifications / Compliance:

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- NDIS Workers Screening Check
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- Current Drivers' Licence and vehicle
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- Current Working with Children Check or Working with Vulnerable People Registration (state specific)
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- National Police Check
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- Accredited First Aid & CPR Certificate
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What you'll get:

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Flexibility and Wellbeing

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- Flexible hours and compressed work options
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- Up to 12 weeks annual leave.
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- Up to 16 weeks paid primary carer leave
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- Wellbeing support program for you and your family
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Reward and support

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- Registration and professional membership contribution
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- Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
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- National and global career pathways through the APM Group
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Who we are:

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We're a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.

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📌 Administrator - (Therapy Coordinator) (Queensland)
🏢 Early Start Australia
📍 Queensland