Job Description

Associate Consultant - Connecting Tech Talent

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SKL Technology is currently searching for a motivated Senior Salesforce Administrator / Support Specialist to join our growing client within their ICT Services Division.

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The role involves supporting users, managing Salesforce data and configuration, and enabling efficient workflows across the organisation's Salesforce environment. You will work closely with internal technical teams to deliver high-quality support, minor enhancements, data operations, and release activities, while ensuring compliance, accuracy, and platform stability.

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Type: Contract

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Length: 12 months (with possible extensions)

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Citizenship: AUSTRALIAN CITIZENSHIP is ESSENTIAL.

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WFH: Hybrid working workplace (3 days on-site + 2 WFH)

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Security: NV1 clearance REQUIRED

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Key Responsibilities

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- Support and enable users to effectively onboard and utilise Salesforce applications.
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- Manage data operations including imports, updates, quality assurance, and modelling.
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- Create and maintain accurate Salesforce reports and dashboards.
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- Assist clients in optimising workflows and ensuring compliance with organisational requirements.
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- Provide day‐to‐day support as the first engagement point for internal Salesforce users.
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- Execute production data updates in line with governance, including approvals and audit requirements.
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- Participate in governance processes to ensure design and release quality.
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- Provide L1/L2 support for incidents, including P1 and P2 issues and crisis‐related activities.
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- Deploy changes via Azure DevOps and assist in post‐deployment validation (PVT).
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- Perform problem determination, incident resolution, and debug log analysis.
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- Support backup, restore, and disaster recovery testing.
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- Work with sandbox environments for testing, validation, and release support.
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- Contribute to continuous improvements in processes, analytics, and system performance.
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Qualifications

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- Minimum 3+ years supporting Salesforce applications at L1/L2 levels.
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- At least one Salesforce certification: Administrator, App Builder, or Developer (mandatory).
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- Strong skills in Reports & Dashboards, User provisioning, profiles, and permissions, and Process automation using Flows.
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- Experience with Service Cloud, Experience Cloud, and Public Sector Solutions.
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- Excellent communication skills; able to make clear, evidence‐based recommendations.
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- Experience working with Agile delivery (Scrum or Kanban).
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- Proven capability in managing and executing Sandbox Refresh activities.
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- Familiarity with Salesforce seasonal releases and advising stakeholders on new features.
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- Working understanding of Apex and Lightning Web Components (LWC) to support troubleshooting.
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- Experience in complex or highly regulated environments with strict data governance needs.
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📌 Senior Salesforce Administrator (Canberra)
🏢 SKL Technology
📍 Canberra