Job Description

Victorian Racing Club VRC – Flemington VIC

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Program Office Manager

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Reporting to: Head of Technology

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Purpose

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Lead the delivery of business and technology initiatives across the organisation, ensuring structured, predictable and outcome-driven execution. This role establishes and governs the portfolio delivery framework, enabling prioritisation, alignment and successful implementation of initiatives that drive business value and customer outcomes.

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The role is accountable for portfolio governance, delivery discipline and business engagement, supported by a team of Project Delivery Specialists to coordinate execution and ensure consistent delivery practices across Technology and the business.

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Stakeholders

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Internal: C‐Suite, Department Heads & Managers, Board of Directors and the wider VRC team.

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External: VRC Members, Customers & Clients, Suppliers & Vendors, and Industry Networks & Associations.

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Focus

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- Partner with executive stakeholders to evaluate, prioritise and sequence initiatives across the portfolio, ensuring investment decisions align to strategic objectives, delivery capacity and measurable business value.
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- Oversee the delivery of projects and initiatives across the portfolio, maintaining visibility of schedules, scope, risks, dependencies and deliverables to achieve predictable, high‐quality outcomes.
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- Facilitate governance forums, steering committees and executive reporting, providing clear visibility of progress, risks, dependencies and decisions to support informed prioritisation and timely escalation.
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- Lead coordination of major releases and go‐lives, ensuring business readiness,



effective communication and smooth transition into operations, while driving ongoing improvements in delivery processes, tools and ways of working.
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- Work closely with stakeholders and delivery teams to shape, prioritise and maintain initiatives, features, requirements and acceptance criteria that align to business goals, customer needs and desired outcomes.
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- Lead and develop a small team of Project Delivery Specialists, building delivery capability, consistency and accountability through clear direction, coaching and support.
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Success Measures (KPIs)

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- Clear portfolio prioritisation and sequencing that aligns initiatives to strategy, capacity and business value
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- Predictable, on‐time delivery of key initiatives with effective management of scope, risks and dependencies
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- High‐quality governance, reporting and decision support that provides clear visibility and enables timely escalation
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- Successful go‐lives and transition into operations with robust business readiness and minimal disruption
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- Strong stakeholder engagement and well‐prioritised requirements that support business outcomes and customer needs
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- Improved delivery capability, consistency and accountability across the team through effective leadership and coaching
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Core Capabilities

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- Strong enterprise program and portfolio management leadership experience
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- Ability to operate across Agile, hybrid and waterfall delivery models
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- Strategic planning, investment prioritisation and business value delivery
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- Financial governance, portfolio reporting and budget oversight
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- Stakeholder engagement and influencing at senior levels
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- Leadership, coaching and development of delivery teams
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- Strong governance, reporting and organisational skills
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- Experience establishing and improving PMO or portfolio delivery practices
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- Vendor, supplier and commercial engagement experience
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- Outcome‐oriented mindset with focus on business value delivery
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- Contribute to a positive and respectful team environment that values open communication, creative collaboration, and mutual support.
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- Manage workload effectively, with guidance from leaders, to maintain a healthy balance between high‐quality creative output and personal wellbeing.
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- Support an inclusive workplace where diverse perspectives are valued, and feedback is encouraged, constructive, and solution focused.
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Values

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Think VRC:We deliver with one purpose and plan.We'reone VRC team.

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Create Joy:We design every experience, for our members,customersand each other, to create joy.

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Be Gutsy:We are grounded in our heritage;we'rebrave and curious in our pursuit of a bigger future.

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F‐Learn:We fail but learn, treating setbacks as opportunities for growth.

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Care Deeply:We genuinely care about each other: our people, our members, are customers and our community.

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📌 Program Office Manager (Victoria)
🏢 Victorian Racing Club VRC
📍 Victoria