Job Description

We are seeking an experienced Salesforce Senior Support Consultant to act as the Functional L2/L3 Lead, supporting and enhancing Salesforce platforms across Service Cloud, Experience Cloud, Sales Cloud, and Field Service.

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Key Responsibilities

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- Entitlements and SLAs
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- Service operations optimization
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Support Experience Cloud (Portal) issues

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- User login and access management
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- Self-service functionality
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- User experience improvements
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Provide functional support for Field Service

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- Scheduling and dispatch issues
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- Work order and service appointment processes
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- End-user journey optimization
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- User Acceptance Testing (UAT)
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- Root Cause Analysis (RCA)
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- Stakeholder and business engagement
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- Minor enhancements and continuous improvement initiatives
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- Reporting and dashboard gap analysis
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Required Skills & Experience

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- Robust hands-on experience with Salesforce Service Cloud (Primary)
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- Experience supporting Experience Cloud (Community/Portal)
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- Good understanding of Sales Cloud
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- Functional knowledge of Salesforce Field Service
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- Awareness of Salesforce Data Cloud capabilities
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- Experience working in L2/L3 support environments
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- Strong stakeholder management and communication skills
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Certifications (Preferred)

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- Salesforce Certified Service Cloud Consultant
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- Salesforce Certified Platform App Builder
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Ideal Candidate

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- Experienced in production support and business-facing roles
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- Solid troubleshooting and problem-solving skills
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- Comfortable managing incidents, enhancements, and stakeholder expectations
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- Able to bridge the gap between business users and technical teams
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📌 Salesforce Consultant (New South Wales)
🏢 Nityo Infotech
📍 New South Wales