Job Description
Travel Sales Team Leader – RACV
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Location: 485 Bourke Street, Melbourne CBD
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Industry: Travel Arrangements, Customer Service
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Seniority Level: Mid‐Senior level
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Employment Type: Full‐time
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Salary: Competitive salary benchmarked to industry; 38 hours week
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Great Things Start Here
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Be part of a purpose‐driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
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Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, team-oriented culture.
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About the Opportunity
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An exciting opportunity has arisen for a Travel Sales Team Leader to join our Travel & Experience team. You will lead and support a team of Travel Sales Consultants located in the head office and retail store, ensuring the team operates efficiently, delivers sales objectives, KPIs and great customer service. You will also manage your own sales accounts and bookings relationships to provide exceptional travel experiences and satisfaction to our members and customers.
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Key Responsibilities
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- Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance; facilitate domestic & international travel bookings and payments between travellers & suppliers using Amadeus GDS.
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- Provide hands‐on leadership to the Travel Sales Consultants, ensuring delivery of exceptional customer service, bookings, travel insurance, payments, objectives & KPI achievement.
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- Promote a positive workplace culture, lead by example, coach, train, provide advice and support best practice processes, maintain up‐to‐date knowledge of products, services, upselling & cross‐selling opportunities.
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- Maximise revenue by promoting preferred partners and selling where appropriate.
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- Assist with people management – coverage of staff on leave & performance management.
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- Attend meetings and report on sales, key metrics and performance.
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- Build strong relationships with internal & external stakeholders, resolve complaints and attend industry events (supplier & product events, ship inspections, travel expos & educational opportunities).
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What You'll Need to Be Successful
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- Demonstrated sales experience in a retail travel agency environment.
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- Certificate III in Travel qualification or higher (preferred).
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- Leadership experience – coaching, training & developing a team; travel industry experience preferred.
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- GDS flight booking experience, Amadeus or Sabre preferred.
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- Ability to manage workflow, set goals, meet sales targets & work productively.
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- Passion for travel industry and personal travel experience (preferred).
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- Excellent personal presentation.
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We Are Offering
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- Permanent Full‐time 38‐hour week.
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- Competitive an industry‐benchmark Salary.
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- Generous employee benefits & discounts on RACV products & resorts.
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- TRAVEL! Bonus scheme, famils and supplier incentives.
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- Training, development and career progression opportunities.
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The RACV Difference
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Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
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Application Process
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Applicants must complete an initial 20‐minute AI online chat interview, provide evidence of eligibility to work in Australia, consent to a criminal record check and confirm the ability to perform inherent job requirements. Apply through the link below.
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Equal Opportunity Statement
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At RACV, we believe that maintaining a diverse and inclusive workplace is an key element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
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📌 Travel Sales Team Leader (Victoria)
🏢 RACV
📍 Victoria