The Account Executive is accountable for the revenue growth and commercial health of an assigned portfolio of Monoova clients. You will become a trusted advisor to your clients, deeply understand their business and payments needs, and identify and convert opportunities for them to get more value from Monoova's platform — across account to account, FX, card acquiring, virtual accounts, and our broader payment rails.

This is a revenue-carrying role at heart: you own the pipeline, the forecast, and the commercial outcome for your portfolio. You will love this role if you are a natural relationship and business builder who is equally comfortable running a disciplined sales process and being a client's trusted payments advisor.

Key Responsibilities

- Own the end-to-end revenue pipeline for your portfolio, from relationship-building and opportunity creation through to forecasting and closing.
- Build and execute account and territory plans, proactively identifying upsell and cross-sell opportunities across FX, card acquiring, virtual accounts and account to account payments.
- Take full ownership of new clients through their first 12 months, and drive portfolio growth across existing and new products.
- Prepare and deliver regular business reviews, tailored by account tier – lighter monthly touchpoints for smaller accounts and formal QBRs reviews for our Pillar and Keystone accounts
- Partner with Risk, Product, Integration, and Support to land closed-won deals smoothly and resolve time-sensitive client escalations.
- Maintain rigorous CRM and pipeline discipline, bringing well-qualified opportunities to weekly standups and monthly forecast reviews.
- Act as the voice of the client internally, feeding insights into product direction, pricing,



and sales enablement.
- Own the commercial elements of the relationship – fee and pricing negotiations, invoicing follow-up, business cases for product or risk assessment for limit approvals.
- Coordinate periodic risk, compliance, and account tiering reviews for your portfolio in partnership with the Risk team.

Platform and operational enquiries are owned by Support and the GM, and new-lead or dispute calls are handled by Sales or Support, keeping your time focused on revenue growth.

What You'll Bring

- Proven experience managing high-value client relationships within financial services, fintech, or payments, ideally with a track record of carrying and achieving a revenue target or quota.

- Ability to acquire and maintain a strong technical understanding of Monoova's products and services, to run commercial conversations and respond to client needs independently.

- Strong analytical skills and operating rigour – comfortable managing a disciplined pipeline, forecast, and account plan in CRM.

- Exceptional communication and executive presence, able to build trust and influence stakeholders up to senior/C-suite level.

- Demonstrated experience handling difficult clients or situations, with a track record of reaching resolution.

- Strong organisational skills with the ability to prioritise and manage multiple complex,



concurrent deals and relationships.

- Advanced Microsoft Office proficiency and CRM experience.

- Ability to work autonomously while fostering close collaboration with Sales, Risk, Product, Integration, and Compliance.

Preferred Qualifications

- Sophisticated commercial acumen and understanding of the underlying drivers and strategy of clients' businesses.

- Track record of leading technical or payments conversations and persuading stakeholders to act based on requirements and value.

- Familiarity with finance and payments platforms; exposure to crypto is highly desirable.

- Track record of contributing to process improvements and delivering measurable client satisfaction and revenue outcomes.

- Comfortable operating with autonomy in a fast-changing, high-growth environment.

Key relationships

- Externally: Clients and Partners

- Internally: Sales, Product and Compliance

- Reporting to: Head of Client Success

Monoova Culture and Benefits

- We reward excellent work with short-term incentives that recognise your impact and dedication.

- We offer learning budget, opportunities, workshops, and development programs to help you thrive.

- Great flexibility with a mix of remote and in-office work. Extra leave benefits like Birthday leave and Diversity leave, to celebrate cultural and personal milestones.

- 16 weeks paid parental leave for primary carers, so you get extra time with your newborn and to recover

- Enjoy special vouchers for your Birthday and Work Anniversary: because your moments matter.

- Enjoy free snacks, drinks, or other goodies, on the house!

- Employee Assistance Program because your wellbeing is key!

📌 Account Executive - Payments (Sydney)
🏢 Monoova
📍 Sydney