This role is responsible for the day-to-day management of customer accounts, ensuring payments are correctly allocated, outstanding balances are followed up, and account records remain accurate and up to date. You will be joining a small accounts team within a growing Australian business. The role involves a mix of accounts receivable processing, account reconciliation, customer communication and problem solving.
Key responsibilities
- Process and allocate customer payments
- Monitor outstanding accounts and follow up overdue invoices
- Send customer statements and copies of outstanding invoices
- Reconcile customer accounts and investigate payment discrepancies
- Process and apply credits and refunds where required
- Maintain accurate customer account information
- Respond to customer queries regarding invoices, payments and account balances
- Assist with direct debit and instalment payment reconciliation
- Identify overdue or defaulted payment arrangements and escalate where required
- Assist with month-end accounts receivable reconciliation
About you
- Has previous accounts receivable or similar accounts experience
- Has strong attention to detail
- Is confident working with numbers and financial records
- Can manage a high volume of transactions accurately
- Has good written and verbal communication skills
- Is comfortable following up customers regarding outstanding accounts
- Can investigate and resolve account discrepancies
- Is organised and able to manage competing priorities
- Can work independently while also being part of a small team