18th August, 2026

About the role

Reporting directly to the Head of Client Services, you’ll lead and motivate a dedicated team of professionals across the key services areas of Counselling, Parenting Orders Program and Family Advocacy Support Services. You’ll provide strategic leadership to ensure high-quality service delivery, strong community partnerships, a positive workplace culture, and effective management of staff, safety, compliance, and budgets.

What you'll do:

- Service Delivery: Drive operational excellence through data-informed decision-making, effective budget and resource management and oversight of customer experience and risk management
- Drive Excellence: Oversee service delivery to ensure the highest standards through strategic leadership, planning, performance management, and governance
- Operational Leadership: Lead and support teams to deliver high-quality services and positive outcomes for clients
- Community Engagement: Expand our impact by building relationships with local communities, service providers, and advocacy groups to support program growth and referrals
- Champion Workplace Culture: Uphold and embody the organisation’s values, fostering a positive, safe, and inclusive workplace culture that supports staff development and wellbeing

The details

- Full time,



approx 12-month contract (parental leave contract)
- Based at Wollongong
- Approx. $133,000–$135,000 base salary (depending on skills and experience) plus 12% super, 17.5% leave loading, and tax-free salary packaging up to $15,900.

What you’ll bring

- Relevant tertiary qualification in Social Work, Social Science, Psychology, Counselling, or a related discipline
- Extensive leadership experience in community services or a similar people-focused environment
- Experience in a role focused on service delivery management, leadership, and customer experience
- Ability to build effective relationships with community partners and key stakeholders
- Experience in managing budgets, compliance, workplace safety, and operational performance
- Excellent communication and leadership skills, with a commitment to inclusive and culturally safe practices

Next Steps: Applications close Tuesday, 25 August 2026.

Internal applicants are encouraged to apply. As part of our recruitment process, we'll also consider external candidates identified through existing talent pipelines. All candidates will be assessed against the same role requirements and selection criteria.

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