We are seeking a proactive, highly organised Operations & Appointment Scheduling Specialist to join our team on a full-time basis. Working entirely from home, you will serve as the central hub of our daily operations—managing incoming inquiries, orchestrating team schedules, and building strong relationships with our valued high-end clients.
Key responsibilities
- Manage daily technician/field schedules in ServiceM8 to ensure maximum workflow efficiency, minimal travel downtime, and prompt job completion
- Act as the primary point of contact for high-end clients, including Strata Managers, Real Estate Agents, body corporates, and residential property owners
- Liaise directly with tenants, building managers, trades, and clients to negotiate access and schedule precise appointment windows
- Handle phone calls and emails with exceptional professionalism, clarity, and warmth
- Track job progress in ServiceM8 from initial inquiry through to completion and invoicing prep
About you
- Proven hands-on proficiency using ServiceM8 for scheduling, job tracking, and dispatching (Essential)
- Proven experience dealing professionally with Strata Management and Real Estate clients
- Outstanding verbal and written English skills with a polished phone manner
- Solid spatial awareness and logical planning to optimize field schedules
- High attention to detail with the discipline to work autonomously in a remote setup
Benefits
- 100% Remote Work
- Fixed hours (8:00 AM – 5:00 PM) with a dedicated 1-hour lunch break every day
- Regular virtual check-ins and clear, straightforward processes