Job Description

Join to apply for the Head of Shared Services role at Orchard HRO.

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This is a rare opportunity to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.

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Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.

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This role is about modernisation, efficiency and commercial impact - not business‐as‐usual.

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The role:

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- Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
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- Drive the transition from current state to a Managed Services operating model, partnering with third‐party providers to deliver scalable, efficient service delivery
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- Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
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- Partner closely with Change Managers and HR Leadership to deliver enterprise‐wide people process transformation (hire to retire experience)
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- Review, simplify and automate end‐to‐end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
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- Build a people‐centric service delivery model that prioritises employee experience, accessibility and responsiveness across all touchpoints
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- Ensure a future‐focused, scalable People Services function that enables business growth while reducing operational cost.
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About you:

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- Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
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- Strong Workday capability (hands‐on or leadership level)
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- Previous oversight of payroll environments and governance
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- Proven experience being a key driver of large‐scale change and transformation
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- A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.
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The chance:

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- Enterprise‐scale impact with visibility at the highest levels
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- Opportunity to shape the future People Services model
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- Lead meaningful change in a business that is investing in its systems, people and capability
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- Competitive salary and join a agile team in a high‐profile national organisation.
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Job specifics

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- Seniority level: Mid‐Senior level
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- Employment type: Full‐time
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- Job function: Human Resources
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- Industries: Human Resources Services, Professional Services, and Consumer Services
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- Location: Melbourne, Victoria, Australia
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- Salary: A$170,000.00 - A$190,000.00
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Apply online today for a career with a difference in 2026!

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📌 Head of Shared Services (Victoria)
🏢 Orchard HRO
📍 Victoria