Job Description

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

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At the heart of ROLLER is our team – which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

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About the Role

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We're looking for a Payments Operations Specialist to own the operational lifecycle of a payments account – from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You'll live in dashboards, spreadsheets, and our payments platform tooling – monitoring daily operations, reviewing cases, fixing errors, partnering with cross-functional teams, and building the processes that keep our payments operation running cleanly as we grow.

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What You'll Do

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- Own KYC and onboarding operations – review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
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- Monitor and manage payout operations – investigate failed or delayed payouts and work negative balance cases through to resolution
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- Own churn monitoring – track departing venues and ensure accounts are offboarded cleanly, including final payouts
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- Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
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- Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
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- Work hands‐on in spreadsheets and our payments platform's admin tooling every day
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About You

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- You have 2‐3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
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- A payments background is preferred but not essential – you're a fast learner who can pick up new domains, systems, and terminology quickly
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- Exceptional attention to detail – you are the person who spots the thing everyone else missed
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- You work autonomously and take real ownership of your work – you don't need someone setting your priorities every day
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- Strong written and verbal communication skills, especially with internal stakeholders
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- Very comfortable working in spreadsheets, dashboards, and admin tools
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- Process‐minded – you enjoy building repeatable workflows and get satisfaction from things running cleanly
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- You're excited by a hands‐on individual contributor role and want to build deep payments expertise
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- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
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- Highly flexible work environment, with an All Access pass to WeWork (depending on your location)
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- Individual learning & development budget plus genuine growth opportunities opportunities as we continue to expand!
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As set forth in ROLLER's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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📌 Payments Operations Specialist New Melbourne, Australia (Victoria)
🏢 ROLLER Networks
📍 Victoria