Position- AI Change Manager

Exp- 7+yrs

Skill-

Job Type- Contract

Location- Sydney

JD-

About the role

You will lead the people side of the move to a digital workforce. The technology only pays off if teams actually take it up, so this role is about getting people ready: reshaping how roles work, running the training, keeping communication clear, and building the momentum that turns early wins into lasting habits.

Skills & experience required

- At least seven years in organisational change management, with a track record of delivering change on enterprise technology or digital transformation programs.
- Grounding in a recognised change method such as Prosci or ADKAR, used from start to finish on large rollouts.
- Real experience driving take-up of AI, automation or a major SaaS platform across a sizeable workforce.
- Confident stakeholder and executive communication, at ease influencing both senior leaders and frontline staff.
- A background in training or curriculum design and in building champion or community-of-practice networks.
- Comfortable reshaping operating models and roles, and setting the measures that show adoption and value.
- Happy working with ambiguity and pace in a rapid-moving technology setting.





Key responsibilities

- Build and run the change and communications plan for each business area, covering what is changing, why, when it happens and what staff are expected to do.
- Lead the redesign of roles so people move from doing the work themselves to supervising agents, handling exceptions and owning outcomes.
- Set up and deliver role-based AI training for Copilot users, process owners, analysts, champions and builders, including hands-on sessions where people build agents on real client Airport workflows.
- Grow the AI Champions network, run build clinics, and keep the self-service AI@SYD learning hub stocked with examples and reusable material.
- Track adoption and gather feedback (what people use, what they find valuable, where they get stuck) and report on the benefits being realised.
- Manage the human side of the transition by protecting morale, capability and trust, and making it clear that AI is there to lift outcomes, not to quietly cut jobs.
- Work with the governance team to keep unmanaged “shadow AI” in check and embed AI-first ways of working across the business.

📌 AI Change Manager (Sydney)
🏢 CareCone Group
📍 Sydney