Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Key responsibilities
- Perform proactive checkouts and monitoring to avoid service outages or limit their impact
- Troubleshoot and isolate faults to restore service when necessary
- Develop solutions for Incident Management from Case Study evaluations, including root cause flow charts and troubleshooting procedures
- Complete checklists that support pre-production deployment of network services
- Coordinate changes at the CAB and perform periodic quality reviews with Engineering
- Execute requests for analysis or support and represent Network Operations' strategic initiatives
- Coordinate and support pro-active maintenance activities required to keep the infrastructure in good health
- Perform monitoring for new events to open incidents
- Perform all levels of routine network analysis
- Develop and propose solutions for the knowledge base
About you
- Bachelor's Degree in Computer Engineering or related field, or 3+ years of experience in lieu of educational credentials
- Knowledge of routing protocols and concepts (OSPF, BGP, etc)
- Knowledge of TCP/IP, Layer 2 and 3 switching
- Superior customer service skills including verbal and written skills
- Ability to work in a team oriented setting
- Solid understanding of multicast and troubleshooting techniques
- Working knowledge of how to use management tools
- JNCIA, CCNA, or equivalent knowledge is preferred