Job Description

Are you dedicated to making a positive impact on young lives through Christ-centered education and a commitment to excellence?

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St Andrews Christian College is a coeducational Christian school (Prep – Year 12), located in Wantirna South, Melbourne. Our staff support the College's mission: To educate our students so that they are well-skilled, understand life on the basis of biblical truth, and are motivated to walk with God and serve Him in their lives, so that they will be a positive Christian influence in the world.

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IT Service Desk Technician at St Andrews Christian College plays a vital role in maintaining the operation of the College's classroom learning. This position involves providing technical support to students, teachers, and staff, ensuring IT-related issues are either resolved efficiently or escalated to a specialist technician promptly. This full-time position will commence in January 2026.

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Responsibilities

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- Responding to and resolving IT support requests from users, including troubleshooting hardware, software, and network issues
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- Providing technical assistance for computer systems, printers, mobile devices, and other technology equipment
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- Installing, configuring, and maintaining software applications and operating systems
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- Assisting with user account management, password resets, and access control
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- Contributing to the development of IT support documentation and knowledge base articles
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- Participating in IT projects and initiatives as directed by the IT Manager or senior team members
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- Delivering excellent customer service by ensuring timely resolution of technical issues and maintaining a positive user experience
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- Collaborating with other IT staff to identify recurring problems and proactively implement solutions to improve overall system performance
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- Conducting regular maintenance tasks to ensure the reliability and security of IT systems
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- Adhering to established policies,



procedures, and best practices for IT service delivery
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The successful candidate will have the opportunity to contribute to the efficiency of the college's technology infrastructure while providing valuable support to the educational mission of St Andrews Christian College.

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Please refer to the Position Description for full position requirements:

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IT Service Desk Technician – Position Description

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Acceptance and adherence to the College's Statement of Belief is an essential condition of employment.

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Qualifications

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Required Skills:

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- Strong technical knowledge of IT systems and infrastructure
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- Excellent troubleshooting and problem-solving abilities
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- Proficiency in Microsoft Windows and Mac OS environments
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- Effective communication and customer service skills
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- Ability to work well in a team and independently
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- Knowledge of help desk ticketing systems
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- Basic understanding of networking principles
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Required Experiences:

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- Prior experience in providing IT support or service desk assistance
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- Experience in documenting IT issues and resolutions
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- Working knowledge of Active Directory and user account management
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- Experience in providing technical guidance to end-users
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Benefits

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Some of the outstanding benefits of working at St Andrews Christian College include:

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- Friendly and supportive team environment
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- Access to an Employee Assistance Program
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- Competitive salaries, including benefits and salary packaging options
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- Generous leave above standard entitlements
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- Discounts on school fees for staff with children enrolled at the College
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- Opportunities for career and leadership professional development
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Applications must be submitted through the online portal by clicking "APPLY" below.

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Applications close 9th November 2025, unless filled prior.

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Join our team and make a difference in the lives of our students at St Andrews Christian College.

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📌 IT Service Desk Technician (Victoria)
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