Customer Service & Inside Sales Lead
Customer Service & Inside Sales Lead | Brisbane | Cutting-edge, Australian tech company | New business + customer success | Early-career opportunity | Permanent / Full Time
Are you early in your career and looking to cut your teeth in a role that blends genuine sales with brilliant customer service? This is a fantastic opportunity to join an innovative Australian technology company with a growing global customer base — a purpose-driven business making a real impact in the agriculture and sustainability space — and grow your career as they scale.
Reporting to the Operations Manager, you'll be the first point of contact for customers and a genuine revenue builder — proactively developing new business while guiding customers through the full journey, from first enquiry to onboarding, registration, and ongoing support. You'll be well supported, with plenty of room to learn and develop.
The role
This is a hybrid customer service and inside sales position with real ownership of the customer relationship. Day-to-day you will:
- Inside sales & new business — Proactively build new customer relationships to grow revenue; run outbound cold calling and lead generation; build and maintain prospect lists and pipelines; qualify inbound enquiries; follow up quotes and opportunities; support distributor and dealer enquiries; and promote subscription renewals.
You'll complete the sales process by handing customers and orders to the relevant retail partner for fulfilment.
- Customer service & success — Serve as the first point of contact across phone, email and video; support onboarding, device registration and subscription activation; coordinate support requests with technical teams; build long-term relationships that ensure customers get ongoing value; and gather feedback to support product development and customer education.
- Administration & operations — Maintain accurate CRM records; support product launches and customer communications; assist with reporting and process improvements; and follow company quality, compliance and confidentiality procedures.
About you
We're looking for someone early in their career who is motivated, personable and keen to grow.
Essential:
- Around 1–3 years in customer service, inside sales or a similar phone-based role
- A genuine appetite for new business development — comfortable picking up the phone and prospecting
- Excellent verbal and written communication
- Some CRM exposure and strong attention to detail
- Self-motivated and happy working independently
Nice to have (but not essential)
- HubSpot CRM
- Experience supporting field sales teams
What's on offer
- A rare early-career role with real ownership and room to grow
- Variety across sales, customer success and account management
- The chance to build your career in a growing, globally-focused business making a genuine impact