Job Type: Permanent position | Full time position

Job Publish: 18-08-2026

Job Expire: 17-09-2026

Job Description

Halter The Account Manager analyzes farm, customer and account performance data across Halter's customer base in the Victoria region, and uses that analysis to advise farmers, guide adoption of the Halter system, and inform Halter's internal customer, product and business planning. The role combines applied agricultural knowledge with structured performance analysis and reporting, and is the primary source of customer-performance insight for the region.

Benefits Company laptop and subsidized phone use; three days of Wellness Leave per year in addition to four weeks annual leave; participation in Halter's incentive plan; a high degree of autonomy working directly with farmers and product teams.

Task & responsibilities

- Account Performance Analysis & Retention Planning: Analyse customer performance, product adoption, engagement and account trends to identify retention risks, renewal opportunities and opportunities to increase the value customers receive from Halter.

Use this analysis to inform retention, renewal and expansion planning for Halter's existing customer base in the region.

- Farm & Account Performance: Analyse farm performance, customer usage and operational data to understand how Halter is impacting each customer's farming business.

Use these insights to identify trends and opportunities, provide practical recommendations, and ensure farmers are extracting full value from Halter to achieve their goals.

- Account Management: Maintain a clear view of account performance, customer objectives and key success measures, using this information to prioritise activity, support the renewal of customer agreements and add value in every interaction to drive on-farm goals and performance.




- Renewals & Retention Analysis: Regularly assess customer performance, engagement, product adoption and progress against agreed goals to identify potential renewal or retention risks.

Analyse the drivers behind customer outcomes and develop appropriate actions to improve performance, adoption and long-term customer success.

- Deployment & Implementation: Support the onboarding, training and implementation of the Halter system on customers' farms, including implementation planning and ensuring farm owners, managers and workers can successfully use and adopt the system.
- Training & Adoption: Deliver practical training and ongoing education to farm owners, managers and workers, using customer and farm-specific insights to improve adoption.
- Relationship Building: Cultivate genuine and trustworthy relationships with farmers, their teams and families, and develop a strong understanding of each customer's farming operation to inform account planning and recommendations.
- Farmer Success: Partner with customers to establish clear business goals, timelines, priorities and measurable success metrics, and review performance against these measures.
- Problem-Solving: Investigate and analyse technical, operational and performance challenges experienced by farmers, and work with customers and internal teams to identify appropriate solutions.
- Customer Insights, Reporting & Analysis:



Prepare and present regular analysis and reporting on customer accounts and farm performance, and share insights with internal teams to support customer strategy, product development and wider business decision-making.
- Community & Networking: Represent the Halter brand, lead local discussion groups, share insights and best practices, and build strong networks within the farming community.
- Customer Advocate: Act as the voice of the customer with our product teams, providing structured insights and context about customer performance and product usage.
- Technical Expertise: Provide technical and practical advice from a farmer's perspective across reproduction, pasture and agronomy, applying farm performance information and customer insights.

Qualification & experience

- A bachelor degree in agricultural science, agribusiness, commerce or a related field, or at least five years of equivalent relevant qualified experience.
- At least two years' professional experience in client advisory, account management or customer performance roles.
- Demonstrated experience analysing customer, operational or business performance data and translating it into practical recommendations for clients or internal stakeholders.
- Experience in dairy farming or within the agriculture sector, with a deep passion for helping farmers succeed.
- Strong business acumen, and the ability to work autonomously in a dynamic, fast-paced environment.

About Company Halter is an agri-tech company pioneering virtual fencing technology in Australia and New Zealand. Our GPS-enabled, solar-powered smart collars allow farmers to remotely manage grazing, monitor animal health and optimizes pasture use.

We work directly with dairy and beef farmers across the country and are growing quickly in the Australian market.

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📌 Account Manager (Melbourne)
🏢 Sociable Tech
📍 Melbourne