Job Description

Overview

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JOB OBJECTIVE:

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To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu

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Responsibilities

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- Account Management
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- Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
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- Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes
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- Data Maintenance
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- Update employee records, roles, and system permissions as requested
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- Ensure accuracy and consistency across internal platforms
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- Ticket Handling
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- Respond to and resolve support tickets related to account access, data corrections, and system issues
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- Document actions taken and escalate complex issues when necessary
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- Security & Compliance
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- Follow access control policies and ensure proper authorization for account changes
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- Maintain confidentiality and integrity of user data
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- Collaboration
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- Coordinate with HR, IT,



SysAd and NetAd and department leads to validate requests and ensure proper access levels
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- Communicate clearly with users regarding ticket status and resolution
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Job Specifications

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- Education bachelor's degree in information technology, Computer Science, or a related field
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- Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
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- Technical Skills Basic familiarity with:
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- Internal systems (e.g., HRIS, ERP) Active Directory or user account management
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- Ticketing platforms (e.g., Jira, ServiceNow)
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- Microsoft Office and Windows OS
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- Soft Skills Detail-oriented, responsive, robust communication skills, confidentiality awareness, willingness to learn
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- Work Environment Office-based Tools Used
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- Ticketing systems, internal databases, remote desktop tools, basic reporting platforms
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📌 System Support Engineer (Victoria)
🏢 Safc
📍 Victoria