Job Description

Our client in Adelaide is looking for L2 Production Application Support consultant this is a Contract - 6 + Months role. Please email me at [email protected] for more information.

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- Strong understanding of ClickSoftware Field Service Edge (FSE) functional areas including Work orders, appointments, dispatch, resources, skills, calendars, shifts, and territories.
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- Familiarity with the Objects, Flows, and Permission Sets as it relates to FSE integration.
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- Hands‐on experience with L2 application support processes including incident, problem, and change management. Explicit understanding of L1 / L2 / L3 support models and escalation flows.
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- SQL skills for production data validation and troubleshooting.
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- Experience with API testing tools (e.g., Postman)



and log analysis for troubleshooting integrations.
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- Experience with ITSM tools such as ServiceNow or JIRA.
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- Exceptional communication, leadership, and stakeholder management skills to work effectively within a joint delivery model.
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- Strong analytical and problem‐solving abilities to troubleshoot complex optimization and scheduling issues.
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All candidates should have full working rights in Australia.

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Only shortlisted candidates will be contacted for this role.

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To apply, please submit your resume ASAP for immediate consideration or email [email protected]

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📌 Application Support Specialist (South Australia)
🏢 ITbility
📍 South Australia