Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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Bring your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.

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This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

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Your Responsibilities

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- Develop strong customer relationships and provide a high level of customer service to various stakeholders
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- Undertake ongoing reviews in relation to entitlements, payments and medical expenses
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- Tailored and empathetic delivery of adverse outcomes to all relevant stakeholders
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- Provide support to the Dispute Resolution Officer to assist in the timely resolution of matters before the South Australian Employment Tribunal
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About You

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- Solid and empathetic customer service focus with excellent written and verbal communication skills
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- Exceptional organisational and time management skills, with the ability to prioritise effectively to ensure optimal workflow and productivity.
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- Sound analytical and problem-solving abilities, with a proactive approach to challenges
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- Background in customer service, mediation or personal industry with a focus on accuracy and efficiency advantageous
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What We Offer

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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📌 Dispute Claims Specialist (South Australia)
🏢 EML Group
📍 South Australia