Summary

Want to be part of something genuinely huge? This isn't a role where you'll be bored. No two projects, clients or days look the same. One week you're configuring a solution for a major bank, the next you're solving a tricky integration challenge or travelling to a client site across the region. You'll learn fast, work alongside seriously talented people, and take on real responsibility from early on - not years down the line.

Working for the vendor puts you at the cutting edge of the platform itself. You'll learn how the technology actually works from the people who build and shape it, gaining depth and insight you won't get anywhere else. And it's telling that so many of our team have stayed for years: if this is the right role for you, it tends to become a career, not a stepping stone.

Start as an Associate Consultant and grow into a Consultant, Senior Consultant, or Principal Consultant. We'll teach you our Conversation Cloud platform; you bring the curiosity, the humility to keep learning, the attention to detail, and the drive to figure things out.

We're looking for IT and tech graduates with a business mindset who are excited by web technologies, problem-solving, and doing work that genuinely matters. A grasp of JavaScript, XML-related technologies and RESTful APIs is a real advantage - but above all, we want people ready to learn, build, and grow with us.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels.

The Conversation

Cloud™ consists of SmartCOMM™ ,for enterprise-scale customer communications, SmartIQ™ for digital forms transformation, and SmartDX™ , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.

Who are you?

- Excellent verbal and written communication skills
- Logical and analytical problem-solving skills
- Good commercial decision-making skills
- Positive client service approach with a 'Can do-will do' attitude
- Presentable, client-facing skills

The responsibilities of the role include:

- Implementing the Smart Communications solutions (SaaS/Cloud and Hybrid option)
- Advise clients on best practices for the implementation and configuration of Smart Communications solutions.
- Work with appropriate team members to achieve successful project completion




- Supports and maintains project plans provided by the Project Manager or Principal Consultants.
- Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and our customers.
- Meets delivery schedules and budgets.
- Manage project change controls, ensuring Smart Communications' contractual position.
- Interfaces with the client in a professional manner
- Willing to travel extensively up to 50% (Mainly in APAC)

Key Performance Indicators for the role:

- Deliver against Company customer satisfaction targets.
- Deliver against Company Services Revenue and Profitability Targets.
- Deliver against delivery schedule and budget within project plans.
- Deliver against agreed personal technical development plan.

What we’re looking for:

- Must be an Australian citizen
- Excellent interpersonal skills
- Ability to manage time effectively
- Good grasp of project delivery methodology (Agile / Scrum)
- Awareness of the Solution Delivery Life Cycle
- At least theoretical knowledge of the software development lifecycle
- Good understanding of cloud architectures
- Experience with RESTful APIs and web services (e.g. using tools like Postman)
- Good overview of web technologies, such as HTML5, XHTML and CSS
- Experience with data and markup formats: XML, XSL, XSD, XSL-FO and JSON
- At least the basics of Python, Java and JavaScript

Some experience with code and databases, such as:

- Databases: SQL Server, DB2, Oracle
- IDEs: Visual Studio / VSCode
- Authentication modes and Identity Providers, including Active Directory, ADFS, OKTA, SAML and OpenID

Advantageous skills/experience:

- Exposure to any of the Smart Communications Conversation Cloud products (SmartCOMM, SmartIQ, SmartPATH, SmartHUB) is highly desirable
- Exposure to system architecture design - reading and creating class, sequence, data flow, interaction and component diagrams
- Some exposure to enterprise-level software (CCM, CRM, SCM)
- Salesforce.com (and APEX development)
- Familiarity with AI-assisted development tools (e.g. Claude)
- Print formats: PDF, PS, AFP
- Management, web analytics and workflow technologies

We look for the following SMART values in everyone we hire at Smart Communications:

- S peak Openly - We are positive, creative, helpful, kind,



and we have fun. We listen and provide constructive feedback. Through meaningful conversations, we encourage each other to be the best that we can be. We're not complainers, we're problem solvers.
- M ake a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines.
- A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way.
- R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy; we focus on productivity.
- T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged. We're in this together!

What’s the deal? We will provide you with the tools, equipment, and support to give you the best possible chance of succeeding and achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company's performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working setting, we provide a range of other benefits, including vision benefits, subsidised gym membership, a day off for your birthday, and 20 days holiday allowance.

Located in Surry Hills, just outside the CBD, our Sydney office houses our ANZ headquarters; a friendly, tight-knit environment, it's home to our Sales, Professional Services and Marketing teams within the Southern Hemisphere. We also have offices in Canberra, home to our SmartIQ development team, and Brisbane, home to our SmartPATH development team, alongside members of our Sales, Professional Services and Commercial teams.

So, if you are interested, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

📌 Associate Consultant (Southern Sydney)
🏢 Smart Communications
📍 Southern Sydney