Job Description

Event Cinemas Mt Gravatt, Westfield Mt Gravatt, Upper Mount Gravatt, Queensland, Australia

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Title

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Cinema Employee Level 3

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Position Overview

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- Competent in Levels 1 and 2.
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- Provides supervision and assists with training levels 1 and 2 within a designated area.
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- Supervises 4 or more level 1 and 2 employees within a designated area.
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- A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
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- Undertakes problem solving using knowledge and skills for this level.
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- Works to complex instructions and procedures and is responsible for work undertaken.
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- Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.
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- May include a team member who has completed Bio-Box training (at Classification Level 2) and attained the required competence as a Bio-Box Operator.
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Cinema Worker Level 3 Key Accountabilities

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- Generaln n
- Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.
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- Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.
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- Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work setting.
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- Provides team members with clear direction and coaching in tasks, and towards departmental goals and targets. Actively supports and drives business goals and values within designated area.
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- Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.
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- Actively contribute to and participate in all cinema campaigns relevant to the designated area.



Ensures a collaborative approach to promotional activities.
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- Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.
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- Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.
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- Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.
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- Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.
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- Implementation of policies and procedures.
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- Implementation of quality control techniques.
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- Maintains robust operational and product knowledge within designated area.
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- Bio-Boxn

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- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
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- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
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- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
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- Monitor the delivery of alternative content including live satellite streaming and special event screenings. Rectify any issues as appropriate to skill and knowledge at this level.
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- TMS daily scheduled session check.
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- Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
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- Knowledge in film programming.
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- General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
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KPI's

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- Customer feedback through NPS results and in-person.
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- Achieve an elevated level of competence in cash handling.
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- Food and beverage prepared and served to a high standard and in a timely manner.
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- Stocktake variances within accepted company guidelines.
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- Departmental results are in line with company targets.
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- Effectively executes training according to company policies and procedures.
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- Effectively undertakes team leadership through coaching in the spirit of collaboration and support of fellow employees.
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Skills and Experience

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- Minimum of 6 months of experience at Cinema Employee Level 2.
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- Competent in basic Maths and English.
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- Competent in all FOH departments.
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- Competent in cash handling.
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- Displays leadership ability.
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Behavioural Capabilities

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- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
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- Team Oriented: Focused on creating a team‐oriented workplace which fosters collaboration between colleagues.
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- Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
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- Communication: Displays effective communication with all team members, customers and contractors.
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- Decision Making: Ability to make on the spot, effective decisions.
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- Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
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- Personal Presentation: Excellent personal presentation and grooming.
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- Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.
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📌 Supervisor Cinema Worker Level 3 (Queensland)
🏢 Event Hospitality & Entertainment
📍 Queensland