Job Description

Role Overview

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To manage a portfolio of disputed recoveries files within the Recovery & Settlements Department, whilst achieving cost‐effective and quality claims handling through robust relationships with internal and external service providers.

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Responsibilities

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- Investigating and resolving disputes across both insured and uninsured disputed claims.
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- Providing recommendations on how individual claims should be resolved.
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- Dealing with inbound queries from third parties and clients on relevant claims.
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- Explaining to third parties why we hold them liable and helping them understand the reasons behind our decision.
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- Providing a point of reference to other consultants on related matters.
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Qualifications

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- Sharp eye for detail.
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- Well‐grounded negotiation and communication skills.
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- Robust understanding of Australian road rules including motor vehicle liability.
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- Ability to deal effectively and confidently with conflict.
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- Effective time‐management capabilities.
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- Strong knowledge of how our end‐to‐end recovery process works.
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- Excellent phone manner and customer‐service skills.
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- Confidence in decision making.
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- Self‐motivation and ability to work unsupervised.
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- Previous debt collection, paralegal or insurance claims experience will be highly regarded.
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Benefits

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- Prime location: North Lakes office within walking distance of shops, cafes, and restaurants.
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- Generous leave: paid "ME" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave.
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- Workplace giving program with matched donations to registered charities.
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- Internal development programs and access to a wide range of online courses.
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- Discounts on Budget Direct insurance products and access to "Perks" app offering discounts and offers across various areas.
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- On‐site amenities: wellness spaces, private nursing mother spaces, and access to the 24/7 safety, medical, and mental‐health support service Sonder at no cost.
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- Team spirit: vibrant social team with regular events, annual celebrations, and family fun days.
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📌 Recoveries Consultant Negotiation (Queensland)
🏢 Auto & General Australia
📍 Queensland