Graduate Account Coordinator role with a global ad tech leader based in Brisbane.

Company profile

Join a global programmatic media partner that helps marketers and agencies run smarter, better-targeted campaigns. With access to data most competitors simply don't have, this business gives clients the insight to target their advertising with real precision. This is a role where you'll build strong client relationships and get comfortable working in a client-facing environment from day one.

Job description

In this Graduate Customer Service role, you will join the Account Services team, delivering a consistent, professional, and reliable experience for every client. You'll play a hands-on role in campaign management from start to finish, working closely with the trading team to keep reporting accurate and campaigns on track.

Job responsibilities

- Client service: ensure SLAs are met and support a seamless client experience.
- Campaign management: pre-campaign QA, creative tags, and campaign activation
- Reporting and insights: work with the trading team to deliver accurate, timely campaign reporting
- Administrative and technical support: manage documentation, respond to client queries, and troubleshoot campaign issues
- Cross-team collaboration: work closely across sales and trading to support the wider account services function

Job requirements

- No previous industry experience required,



full training and a structured 3-month onboarding provided
- Great communicator, both written and verbal, with a skilled and personable client manner
- Strong critical thinking skills and comfort working with data to gather insights
- Willingness to learn and a proactive, can-do attitude
- Ability to manage multiple tasks and stay organised

Benefits of the job

- Competitive graduate salary of $70k + Super
- Monthly profit share tied to business performance and annual bonus
- 25 days annual leave, plus 2 additional diversity and inclusion days
- Gold-standard private health insurance, fully company-fundedCollaborative, welcoming culture with heavy cross-team collaboration
- Job-specific onboarding and training
- Hybrid working environment (Tuesday - Thursday in office)

Additional information

- Graduate/junior opportunity - full training provided
- 25 days annual leave + hybrid working environment
- Global business with lots of opportunity for growth and development

Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this.

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📌 Graduate Customer Service (Brisbane)
🏢 Give A Grad A Go
📍 Brisbane